Due to the complexity of art logistics, all sales are final. However, if the artwork arrives damaged or significantly different from its description, we will work with you to find a suitable solution, such as a refund or replacement. We provide detailed images, condition reports, and provenance information before purchase to ensure full transparency. We strongly recommend inspecting the artwork immediately upon arrival and reporting any issues within 24 hours.

We work with specialist art handlers and trusted couriers to ensure that artworks are securely packed and transported with the highest level of care. Artworks are typically shipped in custom-made crates or reinforced packaging designed for their protection. If an artwork arrives damaged, please document the damage with photos and contact us immediately so we can assist you in resolving the issue.

We highly recommend adding insurance to any high-value shipment (typically for artworks over £1,000). The cost of insurance will be outlined and included in your shipping quote. While we rarely encounter issues with shipping, insurance provides additional security in the unlikely event of loss or damage. If you choose to waive insurance, you assume full responsibility for any risks during transit.

We offer a range of shipping options depending on the artwork’s value, size, and destination. Standard delivery is handled by trusted art couriers, while high-value pieces may be transported using specialist fine art logistics services. Expedited shipping may also be available upon request.

Yes, we ship worldwide. International shipping costs vary depending on the destination, size, and value of the artwork. Any applicable customs duties, taxes, or import fees will be the responsibility of the buyer. We can assist in providing necessary documentation for a smooth customs process.

For international buyers, local customs duties or import taxes may apply. These vary depending on the country of import and are the buyer’s responsibility. We recommend checking with your local customs authority for specific rates. If you need assistance estimating these costs, we can help guide you through the process.

We source artworks from reputable sellers, collectors, and galleries, ensuring that every piece is vetted for authenticity. Many artworks come with a certificate of authenticity (COA) or provenance documentation. If you require additional verification, we are happy to assist with independent authentication where applicable.

Absolutely. We provide high-resolution images, detailed descriptions, and condition reports upon request. If you require additional photographs, close-ups, or a video of the artwork, we are happy to accommodate.

We accept wire transfers, most major debit and credit card payments (processed securely via Stripe payment links or platforms such as Artsy), and cryptocurrency for select transactions. Please note that credit card payments may be subject to additional processing fees. 

For higher-value purchases, we typically recommend bank transfers as they are both faster and more secure.

Yes, we can place an artwork on hold for a limited time with a deposit. Please contact us to discuss specific reservation terms.

Once your artwork has been dispatched, you will receive a tracking number and shipping details. For high-value shipments, we may also provide direct contact with the art logistics team handling your delivery.

Framing is not included unless otherwise stated. However, we work with a network of bespoke framers across London, offering a wide range of styles and price points to suit different preferences. If you’d like, we can assist in arranging custom framing before shipment. Please note that all framing costs, as well as any additional logistics related to framing, are the responsibility of the buyer.

Yes, we offer valuation services and brokerage for clients looking to sell artworks. If you have a piece you’re interested in selling, we can assist in finding the right buyer through our network.